The big push since Easter was to finish the preparation work for the customer service workshop, which was presented today using Microsoft Office PowerPoint. The workshop was presented in two separate sessions, one in the morning and the other in the afternoon. Each presentation lasted two hours. Fred and I also designed workshop evaluation forms for both biomedical literature searching and customer service workshops.The early oral feedback was positive. Nevertheless, we won't know for certain until we compile the results. Fred and I are also taking advantage of the opportunity to discuss the design of anonymous assessment instruments as well as the importance of feedback. The surprise here is that the staff wants us to share the results of evaluations. They want to know how we did and we are obliging them as they want to see the entire process unfold. In addition, the comments from the evaluation forms are helping us formulate recommendations on various issues, including an on-going training program for new and existing staff.
One concern today was the potential loss of power because of strong rains accompanied by thunder and lightning. The rainy season is in full swing in Dar es Salaam.
